Privacy Policy

1. Who We Are

fixlin ("we", "us") operates this website to connect users with independent technical specialists for remote diagnostic and guidance. Contact: hello@fixlin.com.

2. Data We Collect

• Case information you submit: name, email, messaging ID (optional), device category, model, error code, fault description, and uploaded photos/videos.
• Communication data: messages exchanged by email or messaging apps in the course of a case.
• Technical data: IP address, browser type, pages visited and cookie data, used for security and analytics.

3. How We Use Your Data

• To evaluate and respond to your case and provide remote diagnostic guidance.
• To communicate about quotations, scheduling and delivery.
• To improve our service and, where applicable, to generate anonymized case studies for SEO content.
• To comply with legal obligations and prevent fraud.

4. AI-Assisted Analysis

We may use automated and AI-assisted tools to help triage, read logs, interpret error codes and draft guidance from the materials you submit. Human specialists review outputs before any guidance is delivered to you.

5. Third-Party Tools & Data Transfers

Your data may be processed by third-party service providers, including:

• Email and messaging providers (for case communication).
• Form and storage providers (for case submission and attachments).
• Analytics and cookie providers (see our Cookie Policy).

Where providers are located outside your country, transfers rely on appropriate safeguards (e.g., Standard Contractual Clauses).

6. Your Rights (GDPR / UK GDPR)

Depending on your location, you may have rights to access, rectify, erase, restrict or port your data, and to object to certain processing. To exercise these rights, contact hello@fixlin.com.

7. Data Retention

We retain case data only as long as necessary to deliver the service, resolve disputes and meet legal obligations, after which it is deleted or anonymized.

8. Contact & Complaints

For privacy questions or complaints, email hello@fixlin.com. You may also lodge a complaint with your local data protection authority.